We accept Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, Shop Pay, and Union Pay, plus buy now pay later via Afterpay, Klarna, and Zip.

We accept all major payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and Union Pay.We also offer buy now, pay later through Afterpay, Klarna, and Zip &#x2014; so you can spread the cost of your order with no extra hassle. Just select your preferred option at checkout.All payments are processed securely using Level 1 PCI DSS-compliant technology. Pixel Burn never stores your card details, and payment is only captured once production begins &#x2014; so if you cancel before we start, you won&apos;t be charged.

What payment methods do you accept?

Sign up for 10% off your first order, get $20 cashback on orders over $149, and enjoy free shipping over $39.99 — plus seasonal promotions throughout the year.

Yes &#x2014; we have a few ways to save at Pixel Burn:<ul><li style="font-size: 16px;">Welcome offer: sign up to our email list and get 10% off your first order instantly. No code needed &#x2014; it&apos;s applied automatically once you&apos;re subscribed.</li><li style="font-size: 16px;">Cashback offer: spend $149 or more and receive $20 cashback automatically applied at checkout.</li><li style="font-size: 16px;">Free shipping: all personalised gift orders over $39.99 qualify for free standard shipping &#x2014; no code required.</li></ul>We also run seasonal promotions and sale events throughout the year, so it&apos;s worth keeping an eye on your inbox if you&apos;re subscribed.If you have a discount code, simply enter it at checkout in the discount field before completing your order.

Do you have any discounts or promotions?

Need Help? Lodge a Pixel Burn Support Ticket and our team will be in touch within 2 hours (during business hours)

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Pixel Burn

Information about accepted payment methods, buy now pay later options, discounts and promotions.

Discounts & Payment Methods

Do you ship Australia-wide? What are the delivery costs?

How long does delivery take?

How do I track my order?

Do you ship internationally?

What is same-day production?

What happens if my parcel is late or delayed?

What is parcel protection?

I need this gift fast — what are my options?

Shipping & Delivery

How do I place an order?

Can I edit or cancel my order after placing it?

Can I get an artwork proof before production?

Managing My Order

My order was marked delivered but it's not here

My engraving has a mistake or error

Order Issues

What is your return policy?

My order arrived damaged — what do I do?

I received the wrong item

How do I make a parcel protection claim?

Can I get a refund or store credit?

Returns & Refunds

How do I create or manage my account?

How do I unsubscribe from emails?

What is the Pixel Burn Rewards Program?

My Account

Do you sell gift cards?

Gift Cards

Do you offer trade or business accounts?

B2B & Bulk Orders