Browse our range, enter your personalisation details, and complete your order. Every order goes through four design checks before production begins.

Placing an order with Pixel Burn is simple:<ol><li><a href="https://www.pixelburn.com.au/collections/all">Browse our range</a> and select the product you want.</li><li>Enter your personalisation details &#x2014; this could be a name, date, message, or uploaded photo or logo, depending on the product.</li><li>Add the item to your cart, select your preferred shipping option at checkout, and complete your payment. You&apos;ll receive an order confirmation email straight away.</li></ol>If you&apos;d like an artwork proof before we go to production, select that option at checkout and we&apos;ll send you a design to approve before anything is made. Otherwise, we&apos;ll go straight into production using the details you provided.Every order goes through four design team checks before it&apos;s made. If we spot anything that doesn&apos;t look right with your personalisation details, uploaded image, or file quality, we&apos;ll contact you before proceeding &#x2014; your gift is in good hands either way.Not sure what to order? Browse our gift directory or reach out to our team via live chat, SMS, or phone &#x2014; we&apos;re happy to help you find the perfect gift.

How do I place an order?

Contact us as soon as possible if you need to edit or cancel your order — production can start within hours of placing it. Call 1300 933 014 or email enquiries@pixelburn.com.au.

Because we move fast, your order can be in production within hours of being placed &#x2014; so it&apos;s important to contact us as soon as possible if you need to make a change.If production hasn&apos;t started yet, we&apos;ll do our best to update your personalisation details, correct a mistake, or cancel the order entirely. To request a change, contact our team immediately at <a href="mailto:enquiries@pixelburn.com.au">enquiries@pixelburn.com.au</a>, via live chat, or call us on 1300 933 014.Once design or production has begun, changes and cancellations may no longer be possible due to the custom nature of our products. If you selected an artwork proof at checkout, changes can be made during the approval stage before production begins.

Can I edit or cancel my order after placing it?

Select the artwork proof option at checkout to review your design before production begins. Approving promptly keeps your order on track for same-day production.

Yes &#x2014; if you&apos;d like to see a design before we start making your gift, simply select the artwork proof option at checkout. Our design team will prepare a proof based on your personalisation details and send it to you for approval before production begins.This is a great option if you have a specific layout in mind, are uploading a logo, or want to double-check exactly how your engraving will look.Please note: selecting an artwork proof may delay production &#x2014; we can&apos;t proceed until we have your approval, so the sooner you respond, the better. Approving your proof promptly gives us the best chance of keeping your order on track for same-day production and your chosen delivery timeframe.Once you approve the proof, we move straight into production.If you didn&apos;t select a proof at checkout and want to request one, contact our team as soon as possible and we&apos;ll see what we can do.

Can I get an artwork proof before production?

Need Help? Lodge a Pixel Burn Support Ticket and our team will be in touch within 2 hours (during business hours)

Prefer to speak to our team via the phone?

Track Delivery

Return to Pixel Burn

Check Order Status

Pixel Burn

Help with placing orders, editing or cancelling orders, artwork proofs and how our production process works.

Managing My Order

Do you ship Australia-wide? What are the delivery costs?

How long does delivery take?

How do I track my order?

Do you ship internationally?

What is same-day production?

What happens if my parcel is late or delayed?

What is parcel protection?

I need this gift fast — what are my options?

Shipping & Delivery

My order was marked delivered but it's not here

My engraving has a mistake or error

Order Issues

What is your return policy?

My order arrived damaged — what do I do?

I received the wrong item

How do I make a parcel protection claim?

Can I get a refund or store credit?

Returns & Refunds

What payment methods do you accept?

Do you have any discounts or promotions?

Discounts & Payment Methods

How do I create or manage my account?

How do I unsubscribe from emails?

What is the Pixel Burn Rewards Program?

My Account

Do you sell gift cards?

Gift Cards

Do you offer trade or business accounts?

B2B & Bulk Orders