Sign up for free via the account icon on our website. Once logged in, view your order history, check delivery status, and save your details for faster checkout.

Creating a Pixel Burn account is quick and free. Just click the account icon at the top of our website and follow the prompts to sign up with your email address.Once you&apos;re logged in, you can:<ul><li>View your order history</li><li>Check production and delivery status</li><li>Save your details for faster checkout</li><li>Manage your preferences &#x2014; all in one place</li></ul>If you already placed an order as a guest and want to link it to an account, simply sign up using the same email address you ordered with.

How do I create or manage my account?

Unsubscribe anytime using the link at the bottom of any Pixel Burn email, or email enquiries@pixelburn.com.au and we'll take care of it for you.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any Pixel Burn email. Alternatively, email us directly at <a href="mailto:enquiries@pixelburn.com.au">enquiries@pixelburn.com.au</a> and our team will take care of it for you.Just keep in mind &#x2014; subscribers get first access to our promotions, seasonal sales, and exclusive welcome offers, so you&apos;d be the first to know about any deals. But we completely understand if your inbox needs a breather.

How do I unsubscribe from emails?

Earn points every time you shop, leave a review, or engage with us on Facebook, Instagram, TikTok, and YouTube. Redeem points for gift cards and enjoy a free birthday gift each year.

The Pixel Burn Rewards Program lets you earn points every time you shop with us &#x2014; and there are plenty of other ways to earn, too. You can collect points by:<ul><li style="font-size: 16px;">Placing an order</li><li style="font-size: 16px;">Leaving a review</li><li style="font-size: 16px;">Following, liking, or tagging us on Facebook, Instagram, TikTok, and YouTube</li><li style="font-size: 16px;">Sharing us on social media</li><li style="font-size: 16px;">And more</li></ul>Once you&apos;ve built up enough points, you can redeem them for gift cards to use on any future order. It&apos;s our way of saying thanks for being part of the Pixel Burn community.We also love celebrating with you &#x2014; add your birthday to your account and you&apos;ll receive a free birthday gift to mark the occasion.To join or check your points balance, visit the Pixel Burn Rewards page on our website or log in to your account.

What is the Pixel Burn Rewards Program?

Need Help? Lodge a Pixel Burn Support Ticket and our team will be in touch within 2 hours (during business hours)

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My Account

Do you ship Australia-wide? What are the delivery costs?

How long does delivery take?

How do I track my order?

Do you ship internationally?

What is same-day production?

What happens if my parcel is late or delayed?

What is parcel protection?

I need this gift fast — what are my options?

Shipping & Delivery

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Can I get an artwork proof before production?

Managing My Order

My order was marked delivered but it's not here

My engraving has a mistake or error

Order Issues

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I received the wrong item

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Returns & Refunds

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Do you have any discounts or promotions?

Discounts & Payment Methods

Do you sell gift cards?

Gift Cards

Do you offer trade or business accounts?

B2B & Bulk Orders