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Order Issues
Help when something has gone wrong — late deliveries, missing parcels, engraving errors and more.
My order was marked delivered but it's not here
If tracking shows delivered but your parcel isn't there, check your property and for a delivery card first. Still missing? Contact [email protected] or call 1300 933 014.
My engraving has a mistake or error
If your engraving doesn't match your order, contact [email protected] or call 1300 933 014 with your order number and a photo. Errors on our end are remade and reshipped free of charge.