My order arrived damaged — what do I do?Updated a month ago

We're sorry to hear that — this isn't the experience we want you to have. Here's what to do:

• Contact our delivery support team at [email protected] as soon as possible with your order number and clear photos of the damage, including the packaging if it was damaged in transit.
• Try to keep the original packaging, as this may be required for the carrier claim process.

All Pixel Burn orders include free parcel protection covering loss and damage in transit, so we'll get this sorted for you quickly. Depending on the situation, we'll arrange a priority remake and reship, store credit, or refund.