Returns & Refunds
Information about our return policy, damaged or incorrect orders, parcel protection claims and refunds.
What is your return policy?
Personalised items can't be returned for change of mind, as they're custom-made for you. Laser blanks and supplies can be returned within 30 days if unused and in original packaging.
My order arrived damaged — what do I do?
If your order arrived damaged, contact [email protected] with your order number and photos. Free parcel protection covers loss and damage in transit.
I received the wrong item
If you've received the wrong item, contact [email protected] with your order number and a photo. We'll arrange a correct replacement at no cost to you.
How do I make a parcel protection claim?
To lodge a parcel protection claim, email [email protected] with your order number and details. We'll handle the claim and arrange a replacement, credit, or refund.
Can I get a refund or store credit?
Refunds and store credits are assessed case-by-case. We can't offer change-of-mind refunds on personalised items, but you're covered under Australian Consumer Law if your order arrives damaged or incorrect.