What happens if my parcel is late or delayed?Updated a month ago

If your order hasn't arrived within the expected delivery window, here's what to do:

• Check your tracking link from your dispatch confirmation email for the latest carrier update.
• Keep in mind tracking scans can be missed — particularly on faster services. It's not uncommon to see an early scan and then nothing until your parcel is out for delivery. This doesn't necessarily mean anything is wrong, just that it's moving quickly through the network.
• Delays can occur due to high-volume periods, weather, or carrier disruptions outside of our control.

If your tracking hasn't updated in more than 48 hours, or your parcel is significantly overdue, contact our delivery support team at [email protected] or call 1300 933 014, and we'll chase it up with the carrier on your behalf straight away.

All Pixel Burn orders include free parcel protection, so if your parcel is confirmed lost or delayed beyond an acceptable timeframe, we'll arrange a resolution quickly.