We ship Australia-wide with tracking on every order. Free shipping over $39.99, flat $6.95 fee under that. Upgrade to StarTrack Premium or TNT Next Business Day for faster delivery.

Yes &#x2014; we ship Australia-wide, and every order includes tracking as standard.Shipping costs:<ul><li>Free standard shipping on all personalised gift orders over $39.99</li><li>$6.95 flat rate for orders under $39.99</li><li>Laser blanks and supplies have their own shipping rates, which vary by product and are shown at checkout</li></ul>Every personalised gift is produced same-day* and standard delivery typically arrives in 2&#x2013;4 business days, depending on your location.Need it sooner? You can upgrade at checkout to:<ul><li>StarTrack Premium &#x2014; faster delivery, typically 1&#x2013;2 business days to most metro areas</li><li>TNT Next Business Day &#x2014; next-day delivery to most Australian addresses</li></ul>Your exact shipping options and costs are always shown before you pay &#x2014; just add your items to the cart to see what&apos;s available for your location.*Same-day production applies to orders placed before 6:00 PM AEST on a business day.

Do you ship Australia-wide? What are the delivery costs?

Same-day production for orders placed before 6:00 PM AEST. Standard delivery takes 2–4 business days, with StarTrack Premium and TNT Next Business Day available for faster delivery.

All personalised gifts are produced same-day if your order is placed before 6:00 PM AEST on a business day. Orders placed after 6:00 PM, or on weekends and public holidays, will be produced the next business day.Once dispatched, delivery timeframes depend on your chosen shipping method:<ul><li>Standard (Australia Post eParcel): 2&#x2013;4 business days depending on location</li><li>StarTrack Premium: faster delivery, typically 1&#x2013;2 business days to most metro areas</li><li>TNT Next Business Day: next business day delivery to most Australian addresses</li></ul>Delivery times are estimates and can occasionally vary due to carrier volumes, weather, or public holidays. If your order is time-sensitive, we recommend selecting one of our upgraded shipping options at checkout.

How long does delivery take?

Track your order via the automatic shipping confirmation email, the Track Parcel page, or the Order Status page for live production updates from design through to dispatch.

Once your order has been dispatched, you&apos;ll receive an automatic shipping confirmation email containing your tracking details. You can track your parcel anytime by visiting the <a href="https://www.pixelburn.com.au/apps/tracking">Track Parcel</a> page on our website.For live production updates from design right through to dispatch, click <a href="https://www.pixelburn.com.au/pages/check-your-order-status">Order Status</a> in the website menu and enter your order details.Please note that tracking scans can sometimes be missed, especially on faster services like TNT Next Business Day. You may see an initial scan, such as &quot;Information Received&quot; or &quot;Approved for Entry into Network&quot;, and then no further update until &quot;Onboard for Delivery&quot; &#x2014; this is completely normal and just means your parcel is moving quickly through the network.If your tracking hasn&apos;t updated in more than 48 hours, or you have any concerns, contact our delivery support team at <a href="mailto:delivery.support@pixelburn.com.au">delivery.support@pixelburn.com.au</a> and we&apos;ll look into it for you.

How do I track my order?

We ship to New Zealand, the United States, and the United Kingdom. International rates and options are shown at checkout once you enter your delivery address.

Yes &#x2014; we ship to New Zealand, the United States, and the United Kingdom. International orders are dispatched from our Australian production facility, and delivery timeframes vary by destination.International shipping rates and available options are displayed at checkout once you enter your delivery address. Please note that free standard shipping applies to Australian orders only.For large international or corporate orders, contact our team at <a href="mailto:enquiries@pixelburn.com.au">enquiries@pixelburn.com.au</a> to discuss your requirements.

Do you ship internationally?

Same-day production means your gift is designed, engraved, quality checked, and dispatched the same day — for orders placed before 6:00 PM AEST on a business day.

Same-day production means your personalised gift is designed, engraved, quality checked, and dispatched on the very same day you place your order &#x2014; as long as it&apos;s submitted before 6:00 PM AEST on a business day.Every order goes through four design team checks before it&apos;s made. If we spot any issues with your personalisation details, uploaded image, or file quality, we&apos;ll contact you before proceeding.Orders placed after 6:00 PM AEST, on weekends, or on public holidays will be produced and dispatched the next business day.If you selected an artwork proof at checkout, same-day production begins once you approve your proof &#x2014; so responding promptly makes all the difference.

What is same-day production?

If your order is overdue, check your tracking link first. If it hasn't updated in 48+ hours, contact delivery.support@pixelburn.com.au or call 1300 933 014 and we'll chase it up with the carrier.

If your order hasn&apos;t arrived within the expected delivery window, here&apos;s what to do:<ul><li>Check your tracking link from your dispatch confirmation email for the latest carrier update.</li><li>Keep in mind tracking scans can be missed &#x2014; particularly on faster services. It&apos;s not uncommon to see an early scan and then nothing until your parcel is out for delivery. This doesn&apos;t necessarily mean anything is wrong, just that it&apos;s moving quickly through the network.</li><li>Delays can occur due to high-volume periods, weather, or carrier disruptions outside of our control.</li></ul>If your tracking hasn&apos;t updated in more than 48 hours, or your parcel is significantly overdue, contact our delivery support team at <a href="mailto:delivery.support@pixelburn.com.au">delivery.support@pixelburn.com.au</a> or call 1300 933 014, and we&apos;ll chase it up with the carrier on your behalf straight away.All Pixel Burn orders include free parcel protection, so if your parcel is confirmed lost or delayed beyond an acceptable timeframe, we&apos;ll arrange a resolution quickly.

What happens if my parcel is late or delayed?

Every order includes free parcel protection covering loss, damage, or theft in transit, up to $10,000 per item. Contact delivery.support@pixelburn.com.au to lodge a claim.

Every Pixel Burn order includes free parcel protection &#x2014; there&apos;s nothing to add at checkout and no extra cost. It covers your order against loss, damage, or theft during transit, with coverage of up to $10,000 per item, including GST and freight.If something goes wrong with your delivery, simply lodge a claim via our website or contact our delivery support team at <a href="mailto:delivery.support@pixelburn.com.au">delivery.support@pixelburn.com.au</a>, and we&apos;ll arrange a priority replacement, store credit, or refund as quickly as possible.It&apos;s just one less thing to worry about when sending a personalised gift to someone special.

What is parcel protection?

Order before 6:00 PM AEST for same-day production, skip the artwork proof to save time, and upgrade to StarTrack Premium or TNT Next Business Day at checkout for the fastest possible delivery.

Need a gift in a hurry? Here&apos;s how to get it to your door as fast as possible.<ul><li>Order before 6:00 PM AEST on a business day &#x2014; your gift goes into same-day production, meaning it&apos;s designed, engraved, quality checked, and dispatched the same day.</li><li>Skip the artwork proof if you&apos;re in a rush. Choosing a proof is a great way to double-check your design, but production can&apos;t begin until you approve it &#x2014; so if speed is the priority, let us go straight into production using the details you provide at checkout.</li><li>Upgrade your delivery at checkout. Choose StarTrack Premium for faster delivery to most metro areas, or TNT Next Business Day for next-day delivery to most Australian addresses.</li></ul>Put together, ordering before the cutoff, skipping the proof step, and selecting a faster delivery option gives your gift the best chance of arriving as quickly as possible.If you&apos;re cutting it especially close, contact our team at <a href="mailto:enquiries@pixelburn.com.au">enquiries@pixelburn.com.au</a> or call 1300 933 014 before placing your order, and we&apos;ll do everything we can to help.

I need this gift fast — what are my options?

Need Help? Lodge a Pixel Burn Support Ticket and our team will be in touch within 2 hours (during business hours)

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Everything you need to know about shipping costs, delivery timeframes, same-day production, tracking and parcel protection.

Shipping & Delivery