How do I make a parcel protection claim?Updated 9 hours ago

Every Pixel Burn order includes free parcel protection, so if your parcel has been lost, damaged, or stolen in transit, you're already covered — no sign-up or extra cost required.

To lodge a claim, contact our delivery support team at [email protected] with your order number and details of the issue. If your item arrived damaged, include clear photos of the item and packaging.

We'll take care of the claim process on your behalf and keep you updated every step of the way. Depending on the outcome, we'll arrange a priority replacement, store credit, or refund as quickly as possible.