Need help now? Chat with our team for quick support with orders, tracking, products, personalisation or custom requests.

Need help with an order, delivery, product or custom request? Submit a support ticket and our team will review your enquiry. We aim to respond within 2 business hours.

Our friendly team is here to help with sales enquiries, design questions, custom quotes, order support and general customer support.

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Pixel Burn

Need help with your Pixel Burn order? Get fast support for personalised gifts, laser blanks, engraving supplies, shipping, tracking and returns. Australia-wide

Pixel Burn Help Centre | Personalised Gifts Laser Supplies & Support

Do you ship Australia‑wide? Any delivery costs?

Do you offer free shipping?

How long does delivery take?

How do I track my order?

Do you ship internationally?

What is same-day production?

What happens if my parcel is late or delayed?

What is parcel protection?

How do I place an order?

Can I edit or cancel my order after placing it?

Can I get an artwork proof before production?

Managing My Order

My order was marked delivered but it's not here

My engraving has a mistake or error

My order is taking longer than expected

Order Issues

What is your return policy?

Can I get a refund or store credit?

My order arrived damaged — what do I do?

I received the wrong item

How do I make a parcel protection claim?

Do you have any discounts or promotions?

What payment methods do you accept?

Discounts & Payment Methods

How do I create or manage my account?

What is the Pixel Burn Rewards Program?

How do I track my order status?

How do I unsubscribe from emails?

My Account

Everything you need to know about shipping costs, delivery timeframes, same-day production, tracking and parcel protection.

Help with placing orders, editing or cancelling orders, artwork proofs and how our production process works.

Help when something has gone wrong — late deliveries, missing parcels, engraving errors and more.

Information about our return policy, damaged or incorrect orders, parcel protection claims and refunds.

Information about accepted payment methods, buy now pay later options, discounts and promotions.

Help with your Pixel Burn account, order tracking, rewards points and email subscriptions.