What is parcel protection?Updated 10 hours ago

Every Pixel Burn order includes free parcel protection — there's nothing to add at checkout and no extra cost. It covers your order against loss, damage, or theft during transit, with coverage of up to $10,000 per item, including GST and freight.

If something goes wrong with your delivery, simply lodge a claim via our website or contact our delivery support team at [email protected], and we'll arrange a priority replacement, store credit, or refund as quickly as possible.

It's just one less thing to worry about when sending a personalised gift to someone special.